Refund Policy
Last updated: 2026-10-17
Operator
Damián Sova, a natural person doing business as a sole trader under the trade name GWYM.
- Business ID (ICO): 23115041
- Address: Vrchlického sad 1964/5, 602 00 Brno
- Contact: info@gwym.app
1. Free Trial
The free trial costs nothing and never converts automatically to a paid subscription. The first charge happens only when you choose to upgrade.
2. Voluntary 14-Day Refund
We offer a full refund of any charge (first payment or renewal, monthly or annual) requested within 14 days of that charge, no reason needed.
To request a refund, email info@gwym.app with your account email address, or contact Paddle directly through paddle.net. Paddle, as our Merchant of Record, processes all refunds.
3. After 14 Days
After 14 days from the charge date, no refunds or pro-rata credits are issued.
Cancelling your subscription stops the next renewal. Paid access continues to the end of the current billing period, then the account returns to the Free tier with no data loss.
4. Upgrading During a Trial
Upgrading during the trial starts the paid period immediately and ends the remaining trial days. The 14-day refund window applies from the date of the first charge.
5. EU Statutory Withdrawal Right
Under EU consumer protection law, you have the right to withdraw from a distance contract within 14 days without giving any reason. For a digital service that starts immediately, this right ends once the service has been fully performed if you gave express consent at checkout (Paddle collects this consent on our behalf).
This statutory provision does not reduce our voluntary 14-day refund described above. Even if the statutory withdrawal right has ended, you may still request a refund within 14 days of the charge under section 2.
6. Merchant of Record
Paddle.com Market Ltd acts as the Merchant of Record for all payments. Paddle handles billing, invoicing, sales tax, and refund processing. The Paddle Buyer Terms apply to every transaction.
7. Dispute Resolution
If you have a billing dispute, contact us at info@gwym.app. For consumer disputes, you may contact the Czech Trade Inspection Authority (COI) as the out-of-court dispute resolution body.